The green escalation ladders below identify who at each office is available to assist Applicants with issues. The escalation process is used by both City staff and customers working with BOE staff to obtain permits or clearances.
Please work through the escalation process to resolve issues at the right level as shown by the graphic at the bottom of the page.
Central Distirct | ||||||||
|---|---|---|---|---|---|---|---|---|
| Levels | Building Permit (PCIS) Clearances | A-Permit | B-Permit | E-Permit | R-Permit | S-Permit | U-Permit (LADWP) & AGF | U-Permit (Non-LADWP) |
| 1st Level - Plan Checker: Person handling the permit (may be the same as below) | ||||||||
| 2nd Level Civil Engineer | Miguel Camarena | Tanat Satidkit | Terry Phan Mircea (Max) Pop | Hok Chi Chiu | Tanat Satidkit | Miguel Camarena | Tao Yang | Nazila Cruz |
| 3rd Level Sr. Engineer | Armen Sarkisian | Armen Sarkisian | Dale Williams | Xiaozhe (Shaw) Zhang | Armen Sarkisian | Armen Sarkisian | Naushin Kamal | Xiaozhe (Shaw) Zhang |
| 4th Level - District Engineer: Christine Sotelo - Christine.Sotelo@lacity.org | ||||||||
Harbor District | |||||||
|---|---|---|---|---|---|---|---|
| Levels | Building Permit (PCIS) Clearances | A-Permit | B-Permit | E-Permit | R-Permit | S-Permit | U-Permit |
| 1st Level - Plan Checker: Person handling the permit (may be the same as below) | |||||||
| 2nd Level Civil Engineer | David Perez | David Perez | David Perez | David Perez | David Perez | David Perez | David Perez |
| 3rd Level - District Engineer: Carlos Chaidez - Carlos.Chaidez@lacity.org | |||||||
Valley District | |||||||
|---|---|---|---|---|---|---|---|
| Levels | Building Permit (PCIS) Clearances | A-Permit | B-Permit | E-Permit | R-Permit | S-Permit | U-Permit |
| 1st Level - Plan Checker: Person handling the permit (may be the same as below) | |||||||
| 2nd Level Civil Engineer | Markos Perez-Bran | Ali Nahass | Michael Kouyoumdjian | Abhiman Hennadige | Markos Perez-Bran | Abhiman Hennadige | Abhiman Hennadige |
| 3rd Level Sr. Engineer | Mary Marcus | Abdullah Sadozai | Abdullah Sadozai | Mary Marcus | Mary Marcus | Mary Marcus | Mary Marcus |
| 4th Level - District Engineer: Shaun Yepremian - Shaun.Yepremian@lacity.org | |||||||
West LA District | |||||||
|---|---|---|---|---|---|---|---|
| Levels | Building Permit (PCIS) Clearances | A-Permit | B-Permit | E-Permit | R-Permit | S-Permit | U-Permit |
| 1st Level - Plan Checker: Person handling the permit (may be the same as below) | |||||||
| 2nd Level Civil Engineer | Carlos Aguilera | Oscar Gutierrez | Nikta Mousavi | Oscar Gutierrez | Oscar Gutierrez | Oscar Gutierrez | Oscar Gutierrez |
| 3rd Level - District Engineer: Mike Patonai - Michael.Patonai@lacity.org | |||||||
Permit Case Management Division (Includes Land Development) | ||||||
|---|---|---|---|---|---|---|
| If during the process an Applicant requires additional support, they may reach out to the Permit Case Management Division for assistance at eng.pcm@lacity.org. | ||||||
| Levels | Bond Control | Case Management | Affordable Housing | Subdivisions | City Planning Cases | Vacations & Other Right-of-Way |
| 1st Level: Person handling the case (may be the same as below) | ||||||
| 2nd Level Civil Engineer | Albert Tam | Andres Mata | Andres Mata | Investigation: Michael Soto Clearance: Mo Molaibaghal | Michael Soto | Investigation: Michael Soto Clearance: Mo Molaibaghal |
| 3rd Level Sr. Engineer | Thein Crocker | Spencer Yu | Spencer Yu | Investigation: Spencer Yu Clearance: Thein Crocker | Spencer Yu | Investigation: Spencer Yu Clearance: Thein Crocker |
| 4th Level - Division Engineer: Hui M. Huang - Hui.Huang@lacity.org | ||||||
Airport Infrastructure Review Division | |||||||
|---|---|---|---|---|---|---|---|
| Levels | Building Permit (PCIS) Clearances | A-Permit | B-Permit | E-Permit | R-Permit | S-Permit | U-Permit |
| 1st Level: Person handling the case (may be the same as below) | |||||||
| 2nd Level Civil Engineer | Joseph Rhyu | Joseph Rhyu | Joseph Rhyu | Joseph Rhyu | Joseph Rhyu | Joseph Rhyu | Joseph Rhyu |
| 3rd Level Sr. Engineer | Samuel Ahn | Samuel Ahn | Samuel Ahn | Samuel Ahn | Samuel Ahn | Samuel Ahn | Samuel Ahn |
| 4th Level - District Engineer: Shawyue (Shay) Doong - Shawyue.Doong@lacity.org | |||||||
